RedSail Hub Customer Support Portal

24/7 Support for QS/1 NRx, Axys, PrimeCare & SystemOne Customers

The RedSail Hub is an intuitive and customer-friendly portal that offers comprehensive product support. It provides access to tutorials and user manuals, training materials and software tips - plus you can connect with peers in online forums and resolve questions quickly using the search feature. This in-depth platform also provides self-serve case management instead of a help desk, ensuring users have everything they need to efficiently use their pharmacy software anywhere, at any time.
Hub Sign InRegister

The support you want. The features you need.

interactive fcustomer forum

Interactive Customer Forum

Connect with other customers and RedSail staff to talk about product ideas and best practices – plus, follow a post to be notified!
product-specific content

Product-Specific Content

Access automatically filtered content that aligns with the products/services you have. Download service packs, forms, and more.
search feature

Search Feature

Search across all RedSail Technologies’ information to explore only content for the products that matter most to you.
self-serve case management

Self-Serve Case Management

Create, access, track, and manage support cases. Attach files, examples, screenshots, and more to help reach a resolution – quickly.

What You’ll Find on RedSail Hub

RedSail Product Support

Get full access to product guides, knowledge-base articles, service pack updates, forms, reports, release notes, training materials, and more for the following products:
Cloud-based long-term care pharmacy management system
Complete retail pharmacy management system
Long-term care pharmacy management system
Pharmacy management system for HME/DME pharmacy
Complete integrated point-of-sale system for retail pharmacy

24/7 Access and Support

Sign in to the RedSail Hub any time and from anywhere, on your mobile or desktop devices. For emergencies or urgent needs, call 833.REDSAIL (833.733.7245).

NRx & PrimeCare Quick Tips

RedSail Hub ensures you have the knowledge and support to make your pharmacy management system work best for you. The Hub provides quick tips and tricks to help you go faster, further, and get the direction you need. Access tips including:
✓
Technical and Software Management - Search Shortcut, Favorite Websites, Report Manager and Scheduler, The Sidebar, Tickler File and Tickler Scan for eRxs, SIG Builder, Import Pre-Built Custom Reports, Redirect to a Different Printer, Start Predicting Refills, Add a QS/1 Client to Another Computer or Laptop.
✓
Patient Care and Pharmacy Services - Calculate Patient Adherence, Document Patient Outcomes, Offer Immunizations, Synchronize Meds with Cycle Rx, Take Contactless Payments.
✓
Educational and Support Resources - Daily Recap, Search Online Help Guides, Watch Webinars on Product Enhancements, Review Training Guides, Find Details on Service Packs, Get Disaster Protection.
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Customers, Get Access to the Hub

As a current RedSail customer, you have access to the RedSail Hub portal. If you have already registered, sign in at any time. Don’t have an account? Register below.
Hub Sign InRegister
male pharmacist on a computer

RedSail Hub Customer Support Portal

The technology you need. The support you want.
The RedSail Hub is an intuitive, in-depth, customer-friendly portal that provides relevant content and materials. Customers can discover training and video content by utilizing the new search feature, connect with peers and subject-matter experts in an online forum, and resolve questions and uncover new solutions quickly. Visit the Hub anytime - 24/7.
Hub Sign In
Not registered for the Hub customer support portal yet? Register here.
For questions, call or email us at:
customersuccess@redsailtechnologies.com
833.REDSAIL (833.733.7245)
Interactive customer forum

Interactive Customer Forum

Connect with other customers and RedSail staff to talk about product ideas and best practices – plus, follow a post to be notified!
Product specific content

Product-Specific Content

Access automatically filtered content that aligns with the products/services you have.
Product specific content

Search Feature

Search across all RedSail Technologies’ information to explore only content for the products that matter most to you.
self serve case management

Self-Serve Case Management

Create, access, and manage support cases. Attach files, examples, screenshots, and more to help reach a resolution – quickly.
+ Additional Features
  • Account Types & Restrictions
  • Alerts & Notifications
  • Downloadable Forms, Service Packs, & QSUs
  • Knowledge Base
  • News Gateway
  • Product Enhancements
  • Product Help Guides
  • Regulatory Documents
  • Release Notes
  • Service Subscriptions
  • Single Sign-On
  • Training Guide

Benefits

  • Sign on from anywhere – desktop or mobile devices.
  • Stay informed with all relevant content – filtered specifically for you.
  • Search product-specific content – all in one place, all on your time.
  • Easily stay up-to-date – download service packs, forms, and more.
  • Track the status of your open cases/tickets – stay in the loop on findings and resolutions.
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